Customer Care

Holiday Shipping Dates

Customer Care

Holiday Shipping Dates

Customer Care

Holiday Shipping Dates

Track Your Order

Once your purchase has been dispatched, you can track its progress here or, if you are a registered customer, by viewing 'My Orders' in your account.

Please note that during peak periods deliveries may take longer than usual.

To ensure your purchase arrives on or before 24th December 2024,  please order by:

Standard: 

  • 3 pm CET 13th December (Finland, Portugal, Sweden, Estonia, Latvia, Lithuania)
  • 3 pm CET 16th December (Czech Republic, Denmark, Hungary, Slovakia, Slovenia, Norway)
  • 3 pm CET 17th December (Austria, Ireland, Netherlands)

Express: 

  • 3 pm CET 19th December (Croatia, Cyprus, Estonia, Latvia, Lithuania, Monaco, Norway, Portugal, Romania)

Next Business Day: 

  • 3 pm CET 20th December (Austria, Czech Republic, Denmark, Finland, Hungary, Ireland, Malta, Netherlands, Slovakia, Slovenia, Sweden)

    

To ensure your purchase arrives on or before 31st December 2024,  please order by:

Standard: 

  • 3 pm CET 19th December (Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden)
  • 3 pm CET 20th December (Austria, Sweden, Czech Republic, Denmark)
  • 3 pm CET 23rd December (Netherlands, Ireland)

Express: 

  • 3 pm CET 24th December (Norway, Romania)
  • 3 pm CET 26th December (Croatia, Cyprus, Estonia, Latvia, Lithuania, Monaco, Portugal)

Next Business Day: 

  • 3 pm CET 27th December (Austria, Czech Republic, Denmark, Finland, Hungary, Ireland, Malta, Netherlands, Slovakia, Slovenia, Sweden)

  

Your delivery timeframe is dependent on your location and selected delivery method, all of which is confirmed within your order confirmation email. 

We always aim to deliver your package within the time specified, but sometimes there may be unexpected delays. Please refer to the courier tracking number found in your order dispatch email for updates on your upcoming delivery.